As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder

2. There might have been a misspelling when you entered your email address during checkout

3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@heartofkitchens.co.uk

For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential.

It also means if there are any issues with your order we can contact you quickly and easily.

Absolutely. Heart of Kitchens strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

We deliver to the United Kingdom only.

Please Note: There may be additional charges for deliveries to 'offshore domestic regions,' including the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland.

For more information or to obtain a delivery quote for these areas, please contact us at info@heartofkitchens.co.uk.

No sorry, currently we only deliver within the United Kingdom.

After placing your order, it typically takes 1 business day to process your order if it was placed before our 3 PM (GMT) cut-off.  If this timeframe has passed, please contact our customer service.

Orders placed on weekends are processed the next business day.

Estimated Standard Delivery Time: 5-10 business days, with deliveries occurring Monday to Friday.   

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Once your order has been shipped, you will automatically receive a tracking number via email. Please check your spam or junk folder if you do not see the email in your inbox.

You can track your order using the tracking number provided. Please note that it may take up to 24 hours for the tracking link to become active after dispatch.

Please visit our Returns & Refunds page for further details.