Terms of service

Please read these Terms and Conditions ("Terms") carefully before using the Heart of Kitchens website (the "Service") operated by Shaw Trade Global Ltd ("us," "we," or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

Purchases

You are encouraged to familiarise yourself with your rights under the Consumer Rights Act 2015.

We deliver only within the United Kingdom.

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to provide certain information relevant to your Purchase, including, without limitation, your credit card number, expiration date, billing address, and shipping information.

By submitting such information, you represent and warrant that:
(i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase, and
(ii) the information you provide to us is true, correct, and complete.

You expressly agree that Shaw Trade Global Ltd is not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting your payment details, you grant us the right to provide the information to third parties to facilitate the completion of Purchases.

For more details, see our Shipping Policy and Returns and Refund Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price, errors in your order, or other reasons. This does not affect your statutory rights.

We reserve the right to refuse or cancel your order if fraud or unauthorised or illegal activity is suspected.

Availability, Errors, and Inaccuracies

We continuously update our offerings of products and services on the Service. The products or services available may be mispriced, inaccurately described, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

This section does not affect your rights under the Consumer Rights Act 2015, including your right to receive goods as described and fit for purpose.

Product Imagery and AI-Generated Illustrations

From time to time, we may use AI-generated images to illustrate products that are in development, awaiting restock, or pending professional photography. These images are intended to represent the final product as accurately as possible in terms of design, finish, and dimensions.

Where AI-generated images are used, we will indicate this clearly in the product description. Please note that minor variations in tone, scale, or detail may occur when compared to the final physical product.

By using our Service and placing an order, you acknowledge and accept that some product visuals may include AI-generated representations and that slight discrepancies may exist. If you have any questions about a specific product, please contact us prior to ordering.

Contests, Sweepstakes, and Promotions

Any contests, sweepstakes, or other promotions (collectively, "Promotions") made available through the Service may be governed by rules separate from these Terms. If you participate in any Promotions, please review the applicable rules and our Privacy Policy. If there is a conflict between the Promotion rules and these Terms, the Promotion rules will apply.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Shaw Trade Global Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Shaw Trade Global Ltd.

Links to Other Websites

Our Service may contain links to third-party websites or services not owned or controlled by Shaw Trade Global Ltd.

Shaw Trade Global Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Shaw Trade Global Ltd shall not be liable for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason, including if you breach the Terms.

Upon termination, your right to use the Service will cease immediately.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Indemnification

You agree to defend, indemnify, and hold harmless Shaw Trade Global Ltd, its licensees, licensors, employees, contractors, agents, officers, and directors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debts, and expenses (including but not limited to legal fees) resulting from or arising out of:

(a) your use of the Service or

(b) a breach of these Terms.

Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation; or
  • any matter for which it would be unlawful to exclude or limit liability.

In no event shall Shaw Trade Global Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
(i) your access to or use of or inability to access or use the Service;
(ii) any conduct or content of any third party on the Service;
(iii) any content obtained from the Service; or
(iv) unauthorised access, use, or alteration of your transmissions or content.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Shaw Trade Global Ltd does not warrant that:

(a) the Service will function uninterrupted or secure,

(b) any errors or defects will be corrected,

(c) the Service is free of viruses or other harmful components, or (

d) the results of using the Service will meet your requirements.

Exclusions

Without limiting the foregoing, under no circumstances will Shaw Trade Global Ltd be liable to you or any other person for any indirect, incidental, consequential, special, punitive, or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, or any related termination, including but not limited to personal injury, loss of data, business, markets, income, or goodwill.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

Failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede any prior agreements.

Changes

We reserve the right to modify or replace these Terms at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our discretion.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Value Added Tax (VAT)

All purchases made through the Service are subject to Value Added Tax (VAT) on the sale price. Our VAT number is GB386290956.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy, which constitute part of these Terms. You must read our Privacy Policy and Cookies Policy before using the Service.

Contact Us

If you have any questions about this Terms of service, please contact us at

Website Name: Heart of Kitchens
Company Name: Shaw Trade Global LTD
Company Number: 13253553 
VAT Number: GB386290956
Address: 36 Rippingale Way, Thornton Cleveleys, Lancashire FY5 2YA, United Kingdom (Not a Return Address)


Customer Service Opening Hours:
Monday - Friday: 9AM - 8PM
Saturday - Sunday: CLOSED

We will respond to your request within 48 hours.


Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.