Delivery Information
At Heart of Kitchens, we are committed to making your delivery experience smooth and reliable.
Standard Delivery
We offer standard delivery across the UK mainland on all orders.
- Orders over £50 qualify for free delivery
- Orders under £50 incur a flat-rate £5.99 delivery charge
Furniture & Large Items:
Our trusted courier will contact you directly to arrange a convenient delivery date. Delivery includes placing the item in your room of choice, handled with care throughout. You’ll receive a three-hour delivery window via text or email, with a 30-minute pre-arrival reminder.
Smaller Items:
Delivered via tracked parcel courier. You’ll receive tracking details and email updates directly from the courier once your order has been dispatched.
Here’s a quick guide on our delivery process:
- Order Confirmation: Once your payment is confirmed, you will receive a confirmation email with the details of your order, followed by a dispatch notification when your items are shipped..
- Orders are processed within 24 hours, Monday to Friday. For orders placed by 3 PM (GMT), processing will occur on the same business day. Orders placed after 3 PM or on weekends will be processed on the next business day.
- Delivery Locations: We deliver anywhere within the UK mainland. Please note that free delivery applies to the UK mainland only.
Offshore Domestic Regions and Scottish Highlands: Additional charges apply for deliveries to:
- Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland.
If your address is outside of the UK mainland, please contact us for a quote at info@heartofkitchens.co.uk.
Dispatch & Delivery Timeframes:
Orders are typically dispatched and delivered within 5–15 working days, depending on the item. Please refer to the individual product page for specific delivery estimates. You’ll receive a dispatch confirmation once your order leaves the warehouse.
Tracking & Delays:
Occasionally, tracking information may take time to update. If there has been no tracking update for more than 6 days, please contact us and we’ll be happy to help.
For any questions, please contact us at info@heartofkitchens.co.uk.
Click here to see our full delivery policy